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Tuckman Model: Forming, Storming, Norming, Performing - web accessible chart

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STAGE

Activity

Examples

Action

Teams

Individuals

reFORM

Denial

Polite, Tentative

Anxious, Confused

Lack of Understanding

Going into Hiding

Inform

Show empathy

Establish safety

Clarify objectives

Acknowledge the pain

Listen deeply

Clarify roles

reSTORM

Resistance

Frustrations, Discomfort

Personality Conflicts

Stuck in the past

Challenges to authority

Overwhelmed

Support

Rebuild trust

Communicate regularly

Remain positive

Patient and assertive

Resolve conflicts quickly

Rebuild relationships

Reset expectations

Build resilience

Coach 'em through it

reNORM

Exploration

Understanding goals

Processes and Procedures

Appreciation for team

Willingness to help

Encourage

Celebrate little successes

Promote problem solving

Invite ownership

Repeat, Reinforce

Focus on Strengths

Invite ideas

Reassure

Invite as role model

rePERFORM

Commitment

Feels easy

Self-driving

Healthy friction

Efficient output

Focus

Monitor

Delegation opportunity

Tackle new challenges

Recognize

Develop new skills

Invite as role model

Each stage is a building block to the next

Not everyone will be at the same stage at the same time

Ok to reste, but there's no skipping

Be vigilant in helping them to next stage

Based on the Tuckman model of Development

Back to Section 1: Understanding the continuum of change & engagement