Tuckman Model: Forming, Storming, Norming, Performing - web accessible chart
STAGE |
Activity |
Examples |
Action |
Teams |
Individuals |
---|---|---|---|---|---|
reFORM |
Denial |
Polite, Tentative Anxious, Confused Lack of Understanding Going into Hiding |
Inform |
Show empathy Establish safety Clarify objectives |
Acknowledge the pain Listen deeply Clarify roles |
reSTORM |
Resistance |
Frustrations, Discomfort Personality Conflicts Stuck in the past Challenges to authority Overwhelmed |
Support |
Rebuild trust Communicate regularly Remain positive Patient and assertive Resolve conflicts quickly |
Rebuild relationships Reset expectations Build resilience Coach 'em through it |
reNORM |
Exploration |
Understanding goals Processes and Procedures Appreciation for team Willingness to help |
Encourage |
Celebrate little successes Promote problem solving Invite ownership Repeat, Reinforce |
Focus on Strengths Invite ideas Reassure Invite as role model |
rePERFORM |
Commitment |
Feels easy Self-driving Healthy friction Efficient output |
Focus |
Monitor Delegation opportunity Tackle new challenges |
Recognize Develop new skills Invite as role model |
Each stage is a building block to the next |
Not everyone will be at the same stage at the same time |
||||
Ok to reste, but there's no skipping |
Be vigilant in helping them to next stage |
Based on the Tuckman model of Development
Back to Section 1: Understanding the continuum of change & engagement